Unikey MobileKey Credentials
V2025.03.05
Getting Started
By default, the Unikey Credentials feature is Disabled. Let’s walk through how to Enable Unikey functionality and how to invite a user to the MobileKey credential app.
Start by navigating to the Admin app and select the lock the Unikey user should be assigned to. Once you’ve selected the lock and you’re on the lock’s detail page, click on the Settings icon on the bottom navigation bar.
Go to Advanced Settings and there you will find the Unikey Credentials option to Enable.
Unikey Read Range values
You can also adjust how close the phone has to be in order for the mobile credential to work with the lock.
Close: hold the phone next to the lock
Intermediate: able to work when leaving your phone in your pocket
Far: greater than arm's length
When this update is made in the app, this update will be synced while onsite using the app via BLE. If you are updating remotely, this setting will update the next time the lock wakes up and connects to WiFi. Once the setting has been updated, you’re ready to move onto the next step.
Add Unikey User
Next, let’s navigate to the Access tab and add a new Access User. The Credential Type will have Unikey Credential as an option to choose from. Please enter in the name and email along with any Access Schedules or guest start/end time for the new user.
The email address entered during the creation of this user will receive an email with 2 steps.
Step 1. will be to download the MobileKey app.
Step 2. use the link to install the mobile credential into MobileKey app.
MobileKey App
Lastly, once the user opens the MobileKey app, the user will need to approve the app to communicate over Bluetooth. After confirming, you will see the Unikey Credential ID in the Mobile Key app.
This app will need to remain open and run in the background of your phone. It does not need to be active and in the foreground. As long as it is open in the background, it can be used to unlock your door when in Bluetooth range of the lock or reader.
SR3 Reader
To use the MobileKey app to unlock with an SR3 reader, simply hold your phone up to the reader. This will trigger the reader to connect with the MobileKey app and authenticate with the credential.
TrueSecure Lock
To use the MobileKey app to unlock with the TrueSecure or other wireless lock, press the # button on the lock. This will trigger the lock to connect with the MobileKey app and authenticate with the credential.
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